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This section contains guidance for local authorities and other professionals involved in the private rented sector.

Private Landlord Support Officer Toolkit for Local Authorities

I want to see a sector that is characterised by more good quality homes, being managed more professionally, where tenants feel more secure.
– Ministerial Foreword, Landlord Registration Statutory Guidance for Local Authorities (August 2017)

This online toolkit aims to provide practical resources and checklists to local authorities who wish to engage more actively with private landlords to help meet their landlord registration and engagement responsibilities.

It draws on good practice developed through Shelter Scotland Private Landlord Support Officers (PLSOs) between 2016-18.

View Toolkit

Letting Agent Plus – ‘How to help tenants struggling to manage their tenancy’

The Letting Agent Plus project engaged a group of 12 letting agents with whom to work over a period of almost two years, involving referral, advice line, training and good practice sharing: all designed to increase capacity and confidence in helping tenants who got into or were at risk of getting into difficulty.

The pilot, funded by the Oak Foundation, has now come to an end. However, an independent evaluation of the work concluded that there were many merits in the Letting Agent Plus approach which deserved a wider airing among the 900 or so letting agents in Scotland.

So we have distilled the main lessons of the project into a brief guide. Many of the pointers are simply good management practice and easily absorbed within day to day agent business and include:

  • Early communication of tenancy expectations at sign-up stage
  • Regular and appropriate contact and being easy to get hold of.
  • Basic affordability checks.
  • Good understanding of other services available: benefits help; debt advice, housing support, for example.

The guide goes through common scenarios such as rent arrears, repairs disputes and anti-social behaviour. It includes sample forms for referral, affordability checking and a mandate form to take action on behalf of the tenant.

Download Guide


Access the secure resources for an enforcement journey.