Private Landlord Support Officer Toolkit

A toolkit to help local authorities with their responsibilities and engage with landlords

This toolkit aims to provide practical resources to local authorities who wish to engage more actively with private landlords. It draws on good practice developed through Shelter Scotland Private Landlord Support Officers (PLSOs) between 2016-18.

                Private Landlord Support Officer Project Learn more about how the PLSO project can improve tenancy sustainment, reduce homelessness and enforcement action.

                Engaging and Communicating with Landlords Find out how to increase legislative compliance and reduce enforcement action through communication with local landlords.

                Resources to Improve PRS Standards Help start the conversation by downloading these easily adapted resources to distribute to your landlords.

                Preparing to Rent Out a Property Provide landlords with this simple checklist to improve their understanding and obligations, and begin engagement with compliance earlier.

                Commencing a Tenancy A good checklist can help landlords know what is expected of them, and is a good reference for potential problems during a tenancy.

                Supporting Tenants Proactively helping landlords to support their tenants will reduce illegal evictions and increase engagement over issues such as rent arrears.

                Ending a Tenancy Well-informed Landlords are more likely to follow the correct procedures, reducing enforcement needs and offering councils more time to act.

                What happens when it goes wrong? Councils may occasionally have to use their regulatory powers.